Last updated: September 5, 2026
Welcome to Westchase Signs. These Terms and Conditions (“Terms”) govern your use of westchasesigns.com (the “Site”) and any purchase you make through it. By placing an order or otherwise using the Site, you agree to these Terms. If you do not agree, please do not use the Site.
1. Products and Orders
All products sold on this Site are made to order based on the house number, text, or design details you provide at checkout. It is your responsibility to ensure that all information you submit (including house numbers, spelling, and neighborhood/HOA style selection) is accurate. We are not responsible for errors resulting from incorrect information provided by the customer.
We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information, suspected fraud, or unavailability of materials.
2. Pricing and Payment
All prices are listed in U.S. dollars and are subject to change without notice. Payment is due in full at the time of order. We accept the payment methods indicated at checkout.
3. Shipping
Orders are processed and shipped within 1-3 business days of order confirmation, unless otherwise noted on the product page. Shipping times are estimates and are not guaranteed. Risk of loss and title for products pass to you upon our delivery to the shipping carrier.
4. Installation Services
Where offered, local installation service is a separate, optional add-on and is subject to scheduling availability in our service area. Installation pricing assumes standard conditions (e.g., an accessible, unpainted or previously-prepped mailbox); additional charges may apply for non-standard conditions, which we will communicate before performing the work.
5. Custom/Made-to-Order Items — Returns and Cancellations
Because our products are custom-made to your specifications, all sales are final once production has begun, except as described in our Refund and Returns Policy. Order cancellations must be requested before production begins to be eligible for a full refund.
6. Intellectual Property
All content on this Site — including logos, product designs, photographs, and text — is the property of Westchase Signs or its licensors and may not be reproduced, distributed, or used without prior written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Westchase Signs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products, including damages related to installation, mailbox condition, or HOA compliance disputes. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.
8. HOA / Neighborhood Compliance
While we aim to match published neighborhood or HOA standards, it is the customer’s responsibility to confirm current requirements with their HOA or governing association prior to ordering. We are not responsible for products that do not meet HOA approval due to standards changes or misapplication.
9. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Hillsborough County, Florida.
10. Changes to These Terms
We may update these Terms from time to time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
11. Contact Us
Questions about these Terms can be sent to contact@westchasesigns.com.