Last updated: September 5, 2026
Overview
Because our mailbox number sets, monograms, and signage are made to order based on the specifications you provide (house number, text, color, or neighborhood style), we are unable to accept returns or offer refunds simply for a change of mind once production has begun.
Order Cancellations
If you need to cancel or change an order, contact us at contact@westchasesigns.com as soon as possible. We can accommodate free cancellations or changes only if production has not yet started. Once production has begun, the order is final and cannot be cancelled or refunded.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect (wrong house number, wrong style, etc. due to our error), please contact us at contact@westchasesigns.com within 7 days of delivery with your order number and a photo of the item. We will replace the item at no cost or issue a full refund, at your choice.
Installation Services
If you purchased local installation as an add-on, and you are not satisfied with the installation itself (not the product), contact us within 7 days and we will return to correct the issue at no additional charge.
Shipping Issues
If your order is lost or significantly delayed in transit, contact us and we will work with the carrier to resolve it, including reshipping or refunding the order if it cannot be located.
How to Request a Refund or Replacement
Email contact@westchasesigns.com with your order number, a description of the issue, and photos if applicable. We aim to respond within 1-2 business days.